What should I do if I have not received my order?Updated a year ago

If you haven't received your order and you were expecting it, please get in touch with us so we can look into it. We can track your parcel and investigate the delivery status with the carrier. If there is no update and the delivery timeframe has passed, we will raise an investigation with the carrier and strive to resolve the issue promptly. We are committed to ensuring that you receive your order and will keep you informed throughout the process.